Help & contact
Most answers are below. If yours isn't, a person replies within a working day.
Booking
How do I book a visit?
Use the visit form on any page, or the button on a home you like. We confirm on WhatsApp or by phone within working hours and line up two or three rooms near the sector you asked for.
What do I pay before moving in?
The first month’s rent and a refundable security deposit, both written in your agreement before you sign. There is no brokerage, no joining fee and nothing to pay for the visit.
Can you hold a room for me?
Yes. After a visit we hold the room you liked for 24 hours, free, while you decide.
Do I need documents?
A government photo ID and a recent photo at move-in. We handle police verification for you, as the law requires for rented accommodation.
Living here
What is included in rent?
Furnished room, Wi-Fi, housekeeping, power backup, laundry machines, security and common-area upkeep. Breakfast and dinner at homes with a kitchen. Electricity is included up to a fair-use cap stated in your agreement.
How do I get something fixed?
Raise it in the resident app with a photo. It goes to our in-house team and you can see who is assigned and the status.
Can guests stay over?
Day guests sign in at the desk. Overnight stays need the house manager’s approval in advance, for everyone’s safety.
Can I switch rooms or homes?
Usually, yes, subject to availability. Ask your house manager and they’ll tell you what’s free.
Moving out
How much notice do I give?
One month, after the minimum stay in your agreement (three months at most homes).
When do I get my deposit back?
On the timeline written in your agreement. Any deduction is itemised line by line so you can see what it is for.
What happens on move-out day?
A joint room check with the house manager, keys handed back, and the deposit settlement raised the same day.
Ask us anything
We read every message. No bots, no call-centre script.